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 Can office manager ask this?

Can they ask you to change your plans to work on a day that you were already given off? What if they were a little huffy/rude on the phone? Do you complain to somebody higher up?
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 20 Mar 2012 3:41 PM
 18 Jul 2005
 Lad.ner, BC
Bleuberry
Addict
3,071
Yes - they can ask you to change your plans. Whether or not they're a little huffy probably speaks more to their character than to policy/process.

And yes - you can always complain up... better than complaining down or across to colleagues. Although I would personally recommend waiting until another day and then sitting down with them to actually talk about it. Maybe they had a rugged day with someone screaming at them, and they're accidentally transferring that stress on to you. Who knows... better to ask first. If you don't get a reply/resolution that makes sense, then take it up the ladder.

Our principle here is:

1) Talk to the person one-on-one directly. If that doesn't work, then

2) Talk to their supervisor or an appropriate 3rd party (like HR, etc.) to get some assistance in mediating a conversation / finding a solution. If that doesn't work, then

3) Make a formal complaint higher up the ladder.

But this all depends on circumstance, history, character, politics, and personalities so much of a good response is contextual.
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 20 Mar 2012 3:44 PM
 29 Jan 2004
cran_caleb
Postaholic
8,424
I work in a dental office...so not many people to talk to on the ladder! The way this person acted, is totally in their character. It just seemed very unprofessional of them. It's the first time in my over 10 years there though, that anybody has asked me to change plans to go into work.
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 20 Mar 2012 3:51 PM
 9 Aug 2010
 Sask
Mrs_P
Raving Lunatic
14,514
Yeah unfortunately they can ask. Changing things might depend on your provincial labour standards. I know in Saskatchewan they have to give a certain amount of notice and if you had booked a trip they would have to pay any non-refundable fees.

But like Bleu said - it speaks more to their character than anything else.
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 20 Mar 2012 4:00 PM
 29 Jan 2004
cran_caleb
Postaholic
8,424
Thank you! My final answer to them was 'no', which explains the lack of even saying goodbye at hang up and sounding disappointed. Which I totally understand. But it was unprofessional to act that way I think. I figure, when you ask somebody something like that, the answer can only be 'yes' or 'no'. You have to be prepared for both!
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 20 Mar 2012 4:07 PM
 9 Aug 2010
 Sask
Mrs_P
Raving Lunatic
14,514
Yes if they were just asking the question I would have said no as well (especially since it sounds like there is not a very good relationship - might be different if I felt respected). I think they can push the issue is you are actually required but again each province has different guidelines.
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 20 Mar 2012 4:10 PM
 18 Jul 2005
 Lad.ner, BC
Bleuberry
Addict
3,071
That's also the tough part of small businesses... many owners/managers feel like they have free reign to do whatever they'd like - whether or not it follows legislation, etc.

That's not to say that all small business owners are like this, but you're right that it makes it tougher to do anything about it when there's no more "up" to complaint to!

Just an awkward situation. frown Hope it works out OK for you.
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 20 Mar 2012 4:36 PM
 29 Jan 2004
cran_caleb
Postaholic
8,424
*lol* funny part is, she's one of the dentist's wife! But I have complained about her in the past about other things. I tend to let things slide (like there's not already enough stress in my life right? :p). They can get a temp to work that day, I don't think it's worth anybody's stress or being rude over.
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 20 Mar 2012 11:22 PM
 30 Dec 2005
 In My Castle
QueenLana
Devotee
1,184
It's my understanding, at my company anyway, that once you book the day off (vacation/lieu day), that you are off. It's not that they can't ask you, but they won't ask. They will in the most extreme circumstances, but in my 10 years at my company, I have never had this happen. I think you may want to talk directly to this person about her behaviour, and if she's still nasty about it, then escalate it.
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 20 Mar 2012 11:55 PM
 14 Mar 2009
 Alberta
algy14
Fan
878
This is why I don't answer my phone if work calls on a day I have already booked off, lol.
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 31 Oct 2012 11:59 PM
 30 Apr 2012
 buzzle.ca
buzzle
New Member
0

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